1.- PRODUCT OFFER AND PRICE REFERENCE.
In compliance with current regulations and, in particular, with Law 34/2002 on Services of the Information Society and Electronic Commerce, SAGA DIVE offers information on all the products for sale, their characteristics and prices on its website.
SAGA DIVE reserves the right to withdraw, replace or change the products offered to its customers through its web pages, by simply changing their content. In this way, the products offered at any time by the SAGA DIVE website will be governed by the General Conditions in force in each case. Likewise, SAGA DIVE will have the power to stop offering, without prior notice and at any time, access to the aforementioned products.
2.- PRICE INDICATION.
All the prices of the products that are indicated through the web page include VAT and other taxes that may correspond. However, these prices do not include the expenses corresponding to the shipment of the products, which are detailed separately and must be accepted by the user.
3.- SHIPPING COSTS.
Shipping costs are free on purchases equal to or greater than €250. For shipments to the province of Barcelona, the costs are €6, and €10 to the rest of the peninsula. Balearic Islands €15. Canary Islands €40.
International shipments: consult
*These prices are indicative since they depend on their volume and weight.
The availability of the products offered by SAGA DIVE through its web pages may vary depending on customer demand. Although SAGA DIVE updates the stock periodically, the product requested by the customer could be out of stock at that time. In such a case, SAGA DIVE will send an e-mail to the client informing him of the impossibility of fulfilling the order.
5.- DELIVERY OF THE ORDER
The approximate time for the arrival of orders varies depending on the place of destination, but in general terms they will be delivered the next day of purchase.
All orders are sent by courier service NACEX or Correos) for national orders. In all orders we will inform you of the tracking number with which you can check with the Internet systems of the courier where your shipment is at any time.
6.- PAYMENT METHODS
You can choose between credit card, PayPal or bank transfer:
1.- Credit cards: SAGA DIVE accepts payment with Visa, MasterCard. There is no minimum order for card payment.
2.- Transfer: As soon as we receive notification of the transfer, we will process the order. Please, do not forget to indicate your name and/or order when making the transfer.
– In Europe: Payment in personal mode (friend), otherwise the 5% commission is applied.
– Outside Europe +5% commission.
SAGA DIVE guarantees that all the transactions it manages are 100% secure, extras will never be charged to your card.
Our online shopping software is totally safe.
All the information that you provide us in the development of the purchase process is computerized and is governed by current legislation on the matter.
The transmission of all personal data takes place through a secure environment, with a secure line server in which the information is encrypted, thus preventing any unauthorized access to it.
7.- DEFECTIVE PRODUCT
SAGA DIVE SL complies with current regulations. SAGA DIVE will accept the return of an item always in the event that it is defective, always within a period of 7 business days from receipt of the item. SAGA DIVE will make changes or returns as long as you contact our customer service via email [email protected] or by phone 669482979 / 935706869. This step is essential whatever the reason for the return.
SAGA DIVE has Complaint Sheets available to the consumer.
8.- RETURN POLICY
DEFECTIVE PRODUCT OF ORIGIN.
Once SAGA DIVE receives the defective product, it will send another one. In this case, the change will always be made for the same article and reference. Only the first shipment will be invoiced, SAGA DIVE being responsible for the postage corresponding to the return and new shipment. If you wish to make an exchange for another item, the costs of return and new shipment will not be assumed by SAGA DIVE.
PRODUCT THAT, BY ERROR, DOES NOT RESPOND TO THE ORDER:
SAGA DIVE will bear the costs of the wrong product and delivery of the corresponding to the order placed.
SAGA DIVE will request the collection of the product at the customer's address, packaged in the same way it was received.
SAGA DIVE will not refund the amount or carry out any reshipment of merchandise until the receipt and condition of the packaging and accessories of the item being returned or exchanged has been verified in our warehouses.
The price to be returned is the one that originally appears in the order.
SAGA DIVE customers will have a general guarantee of 2 years.
The guarantee does not include: Items that have been tampered with, handling or wear and tear from use.
SAGA DIVE will be the intermediary to manage the guarantees with the manufacturer, being the same one that certifies its exchange or return.
In case of refund of your amount, your total will be refunded minus the transport costs.
In accordance with the provisions of Organic Law 15/1999 on the Protection of Personal Data, SAGA DIVE informs users of its website that the personal data collected by the company through the forms on its website will be entered into a file under the responsibility of SAGA DIVE, in order to facilitate, streamline and fulfill the commitments established between both parties.
Likewise, SAGA DIVE informs of the possibility of exercising the rights of access, cancellation, rectification and opposition by writing to the address: Avda. de la Conreria, 4 08105 Sant Fost-Barcelona or by email [email protected].
If you do not notify us otherwise within 30 days, we will understand that your data has not been modified, that you agree to notify us of any variation and that we have the consent to use them in order to build loyalty in the relationship between the parties.
APPLICABLE LEGISLATION AND JURISDICTION
SAGA DIVE also reserves the right to file civil or criminal actions it deems appropriate for the improper use of its website and content or for breach of these conditions.
The relationship between the user and SAGA DIVE will be governed by current Spanish regulations and they will be competent to decide on any dispute that may arise between the user and SAGA DIVE, the jurisdictional bodies of the territory in which the user has established his domicile.